Q;// How do you contact us?
A:// Email us: firstname.lastname@example.org [we will try to respond back 24-48 hours of receipt]
Q;// When will I receive my order?
A:// We ship from the San Francisco Bay Area within 2-3 days of your order being processed. We will provide you a USPS confirmation once we ship the items.
Q;// Can I send to another address?
A:// Yes, please indicate your desired shipping address, however- note we cannot split to multiple locations for one order.
Q;// Do you ship internationally?
A:// YES! We now ship internationally, please refer to our Shipping page.
Q;// What if it’s a gift item?
A:// Please indicate in the ‘Notes’ section at checkout and we will not include the price/total on the invoice being sent. Your recipient can use that invoice for any exchanges/returns. (Returns can only be in the form of Store Credit)
Q;// Do we do gift cards?
A:// Not at this time, but we will be offering it soon!
Q;// How do I track my order?
A:// You will receive the tracking # once your item ships.
Q;// What form of payment do you except?
A:// We currently accept VISA, Mastercard, American Express & Paypal.
Q;// I don’t see size or it says sold out? Is there anything you can do?
A:// We love hearing your feedback on anything we are missing or what you want more of! Just email us and we’ll do our best to get back to you!
Q;// What if I want to make a return/exchange?
A:// We’re sorry it didn’t work out, but we are happy to help make this an easy process. Please see here for directions on how we can make it right!
Q;// Do I need an account to place an order?
A:// No, it’s optional- you can complete the order as a guest. However, if you sign up with an account- you will be the first to know about future releases as well as pre-order! +if you indicate your child’s birthday, he/she will receive a special birthday month surprise!
Q;// Do we offer free shipping?
A:// Yes! For all domestic orders greater than $100, shipping is on us! [does not apply to expedited shipping] Also, we provide free shipping on all international orders greater than $150.
Q;// Can we order things not in stock?
A:// Unfortunately, our inventory is dynamic and will not allow you to order ‘out of stock’ items. But please email us at email@example.com & we will let you know as soon as the items become available again.
Q;// What do I need to know about the print?
A:// Each garment is printed by hand and individually inspected. You may see minor inconsistencies a.k.a. each piece is special!